The relationship with our business partners does not end when a machine leaves our facilities in the Basque Country. On the contrary, that is exactly where our long-term technical commitment begins.
We know that purchasing heavy machinery is a strategic investment, and therefore, we focus our efforts on ensuring that each unit performs at its maximum capacity.
Continuous Support to Prevent Unplanned Downtime
At Saspi, we structure our after-sales service to provide support that minimizes any risk of interruption in production lines.
We support our customers’ technical teams through specialized and direct guidance, providing maintenance solutions that update and extend equipment performance over the years.
As part of these solutions, we offer comprehensive machine inspection and repair services, also designed as preventive maintenance to detect and correct any anomalies before wear and tear or potential machine breakage points worsen.
Original Parts and Spares Since the 1980s
To ensure maximum reliability, we agilely manage the supply of original components.
Because we maintain the complete historical documentation of our machines, we have original parts and spares available even for models built since the early 1980s, guaranteeing that every replacement maintains the exact precision standards with which the machine was designed.
Remote “On-Air” Assistance and Global On-Site Support
With the goal of providing an immediate response, we offer remote assistance and video call services for troubleshooting and machine repairs.
Furthermore, we provide on-air (remote) machine software upgrades and updates, ensuring the customer’s equipment is always up-to-date and compliant with the latest regulations and trends.
Finally, for operations requiring physical presence, we offer on-site technical assistance worldwide, backed by over 60 years of experience in the field.
Durability Driven by Constant Attention
We firmly believe that a machine’s lifespan depends not only on the quality of the materials we manufacture with in our workshop, but also on the constant attention we provide to each unit once it is operational on the production floor.
Our goal is for every customer to have the peace of mind that comes with having our team of engineers backing their daily productivity.
If you wish to optimize the performance of your equipment or request technical assistance, you can contact us through our web form.